{"id":162,"date":"2025-11-15T17:59:42","date_gmt":"2025-11-15T22:59:42","guid":{"rendered":"https:\/\/ispmk2.dtis.co\/?page_id=162"},"modified":"2026-02-22T04:54:46","modified_gmt":"2026-02-22T09:54:46","slug":"seguimiento-de-solicitudes","status":"publish","type":"page","link":"https:\/\/ingatel.com.co\/?page_id=162","title":{"rendered":"Seguimiento de solicitudes"},"content":{"rendered":"\t\t
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Inicio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u00a0<\/p>

Seguimiento al Estado de la PQRS<\/strong><\/p>

Los usuarios pueden consultar el estado de sus solicitudes a trav\u00e9s de:<\/p>

  1. Plataforma web de seguimiento.<\/li>
  2. L\u00ednea telef\u00f3nica.<\/li>
  3. Oficina f\u00edsica.<\/li><\/ol>

    Ser\u00e1 necesario proporcionar el n\u00famero de radicado.<\/p>

    Confidencialidad y Protecci\u00f3n de Datos<\/strong><\/p>

    1. Toda la informaci\u00f3n suministrada por el usuario ser\u00e1 manejada bajo estrictos criterios de confidencialidad.<\/li>
    2. Los datos ser\u00e1n tratados conforme a la pol\u00edtica de Habeas Data y normas vigentes de protecci\u00f3n de datos personales.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \u00a0<\/p>

      Mejora Continua<\/strong>
      Los resultados peri\u00f3dicos de las PQRS ser\u00e1n analizados para:<\/p>

      1. Identificar fallas recurrentes.<\/li>
      2. Implementar acciones de mejora.<\/li>
      3. Optimizar los procesos internos y la calidad del servicio.<\/li><\/ol>

        \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        \u00a0 Seguimiento al Estado de la PQRS Los usuarios pueden consultar el estado de sus solicitudes a trav\u00e9s de: Plataforma web de seguimiento. L\u00ednea telef\u00f3nica. Oficina f\u00edsica. Ser\u00e1 necesario proporcionar el n\u00famero de radicado. Confidencialidad y Protecci\u00f3n de Datos Toda la informaci\u00f3n suministrada por el usuario ser\u00e1 manejada bajo estrictos criterios de confidencialidad. Los datos […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":156,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-162","page","type-page","status-publish","hentry"],"yoast_head":"\nSeguimiento de solicitudes - Ingatel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Seguimiento de solicitudes - Ingatel\" \/>\n<meta property=\"og:description\" content=\"\u00a0 Seguimiento al Estado de la PQRS Los usuarios pueden consultar el estado de sus solicitudes a trav\u00e9s de: Plataforma web de seguimiento. L\u00ednea telef\u00f3nica. Oficina f\u00edsica. Ser\u00e1 necesario proporcionar el n\u00famero de radicado. 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